RESTAURANTS: roleplay

BRAINSTORMING –RESTAURANTS

Bill

Starters –main courses- desserts

Menu

Tip/ should we leave a tip?

Spoon, fork and knife

Oil and vinegar  to dress the salad

Salt and pepper

Aperitif

complaint sheet

Are you ready to order?

What would you like for starters?

Could we have the menu?

Could we have a table for 2?

Complaints

I’m awfully sorry. It won’t happen again

Please accept my apologies

I’m afraid there has been a mistake in the bill. I’m completely sorry.

We booked a table … We have reservations for..

The non-smoking area

I phoned in advance to book a table…

Please, take a seat.

     ROLEPLAY

A) WAITER

B)  CUSTOMER

1^st problem- Steak / problem is that you wanted it well done and it was rare (rare, medium, well-done)

2^nd problem – the customer is overcharged in 10 €.

A Drinking straw

       I’m sorry but there is a problem with my steak. I ordered it well-done and it’s rare. Could you take it back to the kitchen?

       I’m afraid there is a problem with the bill.

       Apparently, there is problem with…

       Here is / There is the correct bill.

       There you are / There you go.